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If a CD-ROM or DVD-ROM disc drive in your computer is not reading discs correctly, the following tips and information may help you fix the problem.
Bad or dirty CD
Make sure you have tested more than one CD in the disc drive, as it may be one CD that is bad or dirty. If all but one or two discs fail, the disc drive is bad or dirty. For instructions on cleaning your CDs and disc drive, see the computer cleaning page.
If, after cleaning the drive and CDs, you still get errors, it's likely the disc drive is bad.
Check Device Manager
- Open the Control Panel.
- Click or double-click the System icon.
- In Windows XP and earlier, click the Hardware tab and then the Device Manager button.
In Windows Vista and later, click the Device Manager link on the left side of the System window.
Within Device Manager, verify the CD-ROM has no exclamation marks or red X's. If listed with a yellow exclamation mark or red X, remove the CD-ROM by highlighting the drive and pressing the delete key. Reboot the computer to reinstall the CD-ROM drive.
NoteIf the CD-ROM drive is not in the Device Manager, the drive's cables may not be connected properly. It's also possible that the drive is bad and needs to be replaced.
For additional information on Device Manager, see our Device Manager page.
Corruption in Windows
Try testing the CD-ROM in Safe Mode. If the CD-ROM works in Safe Mode but not in normal Windows, a running program is causing the issue, or the drivers are corrupt. Open Device Manager, highlight and remove the CD-ROM by pressing the delete key. After deleting the CD-ROM, reboot the computer. Windows should then detect the CD-ROM and reinstall it.
Note![Cd rom driver update Cd rom driver update](https://www.mssoft.ru/upload/iblock/404/vc10-Madeira.jpg)
If the CD-ROM drive is not in the Device Manager, the drive's cables may not be connected properly. It's also possible that the drive is bad and needs to be replaced.
Try booting a CD or bootable diskette
Windows 2000, XP, Vista, 7, and later users
If you attempted the recommendations above, boot from the Windows disc to see if the computer can detect and boot from the disc. If the computer can boot from the disc, you are encountering a Windows driver related issue. Try the above recommendations again.
Windows 98 users
If you attempted the recommendations above, try booting from a Windows 98 diskette or another bootable diskette with CD-ROM drivers to see if the CD-ROM works from MS-DOS. If the CD-ROM does work from MS-DOS, this indicates there is a Windows corruption issue. However, if the CD-ROM does not work, refer to the next and final possibility. Additional information on bootable disks is on our boot disk page.
Verify computer running in 32-bit mode
If you are using Windows 98 or Windows 95, verify the computer is running in 32-bit mode by clicking Start, Settings, Control Panel, double-click System, and click the Performance tab. Under Performance by File System, verify it says '32-bit'.
Once you download the 2.6GB file to your downloads folder, click on the Office Preview Package to get started. You will be guided through the necessary steps to install this software.Tip: I had to upgrade my OS X because you can't install Office for Mac with any version of OS X below 10.10. Free microsoft office for mac.
CD-ROM cables connected improperly
If you have recently installed or moved your computer, verify that the CD-ROM cables are connected correctly.
NoteIf the disc drive is not opening when you press the eject button, verify the CD-ROM power cable is firmly connected.
Bad CD-ROM drive
If you tried all the steps above and you're still encountering errors with reading discs in the CD-ROM drive, the drive is bad. You can try replacing the drive and see if a new CD-ROM drive resolves the issue.
Additional information
- See our CD-ROM, DVD, and Blu-ray definitions for further information.
This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.
If your Mac OS X computer is having problems reading CDor DVD media, see below to determine the cause of theproblem.
Check your media and hardware
- Determine what kind of drive you have and the media itsupports. For example, a DVD drive is required to read DVDs. Fordetailed information about your system, from the Apple menu, selectAbout This Mac, and then click MoreInfo... You can also contact your vendor (e.g., contactApple for an internal drive included with your Mac).
- Make sure you have the correct side facing up. For single-sideddiscs, the label should face up, unless the drive is verticallymounted, in which case the label should be facing toward you. Fordouble-sided DVDs, flip the disc over and see if it willmount.
- Make sure the disc is correctly placed in the drive.
- See if the disc is dirty or damaged. The easiest way to do thisis to try it in another computer with a compatible drive. If it's anaudio CD or a video DVD, you might also try it in a CD or DVDplayer. If you suspect your disc is dirty, clean it with a soft, dampcloth. Use water or a dedicated CD/DVD cleaner such as Klear Kloths, and do not touchthe shiny surface with your fingers. If you suspect your CD or DVD isdamaged, repair kits are available from many vendors.
- Try another disc of the same type in the drive. If you havetrouble with both discs, you may have software problems, or your drivemay need to be cleaned or repaired.
Check your software
Where Is My Cd Rom
- Check your Finder preferences. With the Finder active,from the Finder menu, selectPreferences... Click the General icon, andlook under 'Show these items on the Desktop:'. Make sure CDs,DVDs, and iPods is checked. If it isn't, when you insert a CD orDVD, its icon will appear in Finder windows, but not on the desktopitself.
- If you have difficulty after installing third-party software, youmay need to uninstall it or use an updated version. Contact thevendor of the software for more information.
- Check Apple's site for updated software, drivers, orfirmware; see ARCHIVED: For Mac OS X, how do I obtain and install system softwareupdates? If youare using a third-party CD or DVD drive, contact the vendor and askabout updates.